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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some accessories, health and personal care items

Returns

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Sale items

Only regular priced items may be refunded. Sale items will be refunded at the lowest rate that it was advertised during the sale. 

Exchanges

We accept exchanges if the item is unsuitable. If you need to exchange it for the same item, send us an email at support@scorpifit.com and send your item to:

ScorpiFit
PO Box 1018
Worcester
WR4 4NH

With a note showing the reason for the exchange. 

Shipping returns

To return your product, you should mail your product to:

ScorpiFit
PO Box 1018
Worcester
WR4 4NH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at support@scorpifit.co.uk for questions related to refunds and returns.

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